Jewelry sold at Swankish.com is covered under our 5-Day Replacement Guarantee. Notify us about damages or defects within 5 days from the date of delivery, and we will either refund your money to your wallet or send a replacement product to you, provided the procedure below is followed. No Return / Replacement will be processed in case of Ring Size Issues. No Return / Replacement will be processed in case of product purchased under SALE.
In order to get a defective item replaced contact Customer Service via email at firstname.lastname@example.org , within 10 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:
● Any jewelry that exhibits physical damage to the box or to the product
● Any jewelry that has been washed
● Any jewelry not in its original condition
● Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
● Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on Swankish.com?
Cancellation before product has shipped:
● If you cancel your order before your jewelry has shipped, we will refund the entire amount.
Cancellation after product has shipped:
● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
● If you received the product, it will be eligible for replacement if it is defective.
How do I return a purchased item?
In order to initiate a return, please email us at email@example.com. Our customer service representative will help you with the process.
● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
● In case of product being damaged in-transit, please contact our customer service at firstname.lastname@example.org before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product